Commissioned by the Directors Institute Next Generation Directors to create a workbook that compliments their video series. Due to the proprietary nature, only the first few pages up to the table of contents can be shared. Tools: Adobe InDesign Click the link below to view excerpts from the workbook.

Context-sensitive help system in HTML5 format. The help lives within the new customer portal for online claims, remittance, analytics, and provider management. I authored the content as well as designed the layout. Tools: Madcap Flare, Madcap Capture, Microsoft Visio, Adobe Illustrator, and Adobe Photoshop

The legacy documentation for this application consisted of a few static HTML pages showing report samples. I researched and authored content in an interactive help system that now allows the user to view additional information about the process as well as sample reports. Tools: Madcap Flare and Madcap Capture

I worked with developers to identify and write inline help topics to assist the user. Using HTML to write the topics, I provided my developers files to incorporate directly into the system. Tools: Microsoft Notepad

This project came to me from another writer mid-production of the software's first release. The help was authored in Dreamweaver. The result was static HTML pages without navigation or other elements that assist a user. I designed and authored content in a new, interactive context-sensitive help system. The result was a product that provided a better user experience. Tools: Madcap Flare, TechSmith Snagit

The Product Release Notes I wrote were also rebranded to reflect the new look and feel I designed. Tools: Madcap Flare, Madcap Capture, and Adobe PhotoShop

This Quick Start Guide I authored and designed is supplemental to the manual. It helps developers quickly get connected to the data they need. Tools: Adobe InDesign, Microsoft Visio

The quality analysts in our business unit needed a user manual tailored to the way they use the software. They also needed it to follow our new agile software creation process. Working the the QA manager, I designed and authored a manual specific to their needs. Tools: Microsoft Word 2007, Adobe Illustrator, TechSmith Snagit Click the link below to view excerpts from the manual.

RelayHealth was changing from a waterfall style of software development to an agile methodology and needed a process manual to guide their teams. I was tasked with documenting the new methodology as well as creating additional artifacts to support the transition. Deliverables included the manual, training workbook, and PowerPoint slides. Tools: Microsoft Word, Microsoft Visio, Microsoft PowerPoint Click the link below to view excerpts from the handbook.

To support RelayHealth's transition from waterfall to agile methodology, I created this quick reference sheet of the 3 Amigos process. This visual representation allows for quick comprehension of what activities take place in each stage. It also complements the Software Creation Handbook and training materials. Tools: Microsoft Word and Microsoft Visio Click the link below to view the full reference sheet in PDF format.

I researched, designed, and authored this manual prototype. It would become GPC's first-ever comprehensive employee manual. Tools: Microsoft Word, TechSmith Snagit Click the link below to view excerpts from the document.

Created a mobile help application for a product with little or no user documentation in response to a challenge. I chose Kiwi Pixel Inspire Pro to create a help system for mobile devices. At the time of this project, there was no user help associated with the app. I provided a few topics covering some of the most used features. Tools: Madcap Flare, TechSmith Snagit, Adobe Photoshop

Under the direction of the Director of Cleint Relations and Service, Office of Information Technology, I was tasked with researching and developing a communications plan for the Office of Information Technology. Tools: MS Word Click the link below to view the full document.